RETURNS & REFUNDS

We are confident that you will love your purchase from Chelsea Vintage Couture and we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we offer a 14-day returns period from the date of delivery, entitling you to a full refund or exchange under our conditions below.

IMPORTANT:

All of our items are vintage, preowned and they are not new and therefore will always have minor imperfections, even when the items have been used and worn with love and care. Any age related wear and damage will be mentioned.

Please read the full item description carefully. If you need to know anything else before buying please do not hesitate to send us a message by Whats App or text or to call us.  We respond immediately to any inquiries and we are very happy to assist you and to help you to purchase directly on our site or over the phone.

If you have an unwanted item or order, please contact our Customer Services team within fourteen days (14 days) of receiving said items, detailing your order number, the item(s) you wish to return and the reason why and we will study your request? The item can not be returned until receiving our approval with a reference number.

Due to the value and uniqueness of the items available for sale on Chelsea Vintage Couture, we do not accept return on some of our rare and unique items. Please do not hesitate to contact us before placing your order. Also, we provide a collected returns solution via our logistic partner (ROYAL MAIL, HERMES, UPS, PARCEL FORCE). Please, do not return the items by regular post, all items must be insured and signed for.

The Buyer will be charged for the return postage-shipping.

To Return an Order

1. Contact our Customer Services Team by email at info@chelseavintagecouture.com within 7 days of receiving your order to book a return at a convenient time and address for you. Please do not return the item until you receive our approval to do so by email otherwise we will be unable to help you.

2. If you receive our approval and if you are untitled to return the item, one of our team will email you the necessary documents require for the shipping. Please print these out and attach these to the exterior of the returns package.

3. The carrier driver will need to visually inspect your return. Please do not seal your package until the driver has checked the contents.

Items must be returned in their original condition with their tag in order to be eligible for a full refund. All items that are returned will be inspected upon arrival and in all cases, the items must be returned complete (i.e. with the tag, with any accessories or other parts received with the item). In case the buyer have failed to take reasonable care of the item, whilst in their possession or when returning them, Chelsea Vintage Couture reserves the right not to refund the buyer or to refund less of the amount due. We cannot accept the return of items that are damaged (where such damage has occurred following delivery to the Buyer) due to fair wear and tear, wilful, engraved, altered, damage, accident, negligence by a Buyer or a third party (other than the carrier), use otherwise than in accordance with their intended use, failure to follow the manufacturer’s or Chelsea Vintage Couture instructions, or any alteration or repair carried out without Chelsea Vintage Couture’s prior approval

Chelsea Vintage Couture will provide a full refund or exchange only if you should receive a faulty item and if the description of the item does not corresponds with your purchase. Otherwise we are very happy to offer to our client a CREDIT, valid for 3 months to allow you to purchase any other items available on our site that would please you. Our wish is to keep our client happy and as such we are prepare to help and assist you all along therefore if you require any further information before buying please contact us at any time.

All the items for sale are preowned, in very good condition and all of the clothes have been dry-cleaned. As the clothing is on sale in our shop it may have been tried-on by some customers. Therefore traces of their perfume may be present on the clothing and for hygiene reasons we will recommend our clientele to dry-clean any vintage-preowned clothing before using them for the first time.

Chelsea Vintage Couture is not responsible for damages caused by neglect, transport, accident or misused or package lost in transit or for any packages delivered or left outside of the client’s flat, house during their absence.

If you are untitled to a refund, your payment will be refunded at the earliest possible opportunity and confirmation sent to you via email, but please allow up to 5-7 working days for funds to show in your account.

Clients are responsible to pay custom duties. Any customs or duty charges incurred at the time of the original order are final and will not be refunded.

For further information on our returns policy please see our terms and conditions. If you require any further advice, please contact us directly by email or phone.

Our main trading store address is
151 Sydney Street
Chelsea
London
SW3 6NT

Email address: info@chelseaintagecouture.com
Tel: +44(0)74 9867 4652 – +44(0)20 7998 6659

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